Terms of Service
Bridge Languages LLC — Terms of Service. Effective [DATE].
1. Services
Bridge Languages LLC provides professional spoken-language interpreting in person, by phone and by video. Services are scheduled in advance and confirmed in writing.
2. Booking and confirmation
A booking is confirmed when Bridge Languages sends a written confirmation naming the date, time, location or platform, language and assigned interpreter.
3. Rates and minimums
Rates, minimum booking lengths and any add-ons (rush, evening, weekend or holiday) are stated in the client's quote or service agreement. Time beyond the minimum is billed in 15-minute increments.
4. Cancellations and no-shows
Cancellations received 24 hours or more before the start time carry no charge. Later cancellations, and assignments where the client or participant does not appear, are billed at the booking minimum.
5. Invoicing and payment
Invoices are issued after service. Payment is due within 30 days of the invoice date unless the client's agreement states otherwise.
6. Confidentiality
Interpreters keep all information learned during an assignment confidential and follow a professional code of ethics. For healthcare clients, Bridge Languages will sign a business associate agreement on request.
7. Client responsibilities
Clients provide accurate assignment details, access to the location or platform, and any materials that help the interpreter prepare.
8. Limitation of liability
Bridge Languages is not liable for indirect, incidental or consequential damages. Its total liability for any assignment will not exceed the fees paid for that assignment.
9. Governing law
These terms are governed by the laws of the State of Minnesota.
10. Changes
Bridge Languages may update these terms. The version posted on this page applies to bookings confirmed after the effective date.